If you wish to make a return, please contact us at info@morimotoformulas.com within 7 days of receiving your products. Ensure you include your order number, email, and the reason for the return.

We understand that sometimes things don't go as planned. As such, we are happy to accept returns under the following conditions:

  1. Products that were delivered incorrectly.
  2. Items that arrive in a defective condition.
  3. Instances where an allergic reaction occurs due to specific ingredients in particular products. Please see our [Money Back Guarantee] for more details.

 

Your satisfaction is our priority, and we're here to help make things right.

Important Return Instructions

Please retain the product unless we specifically advise you to dispose of it. Before initiating a return, always reach out to our Customer Support Team at info@morimotoformulas.com. Returns sent without prior communication may not be valid.

Return & Refund Guidelines

1. Visual Proof: For defective or incorrect items, provide visual proof (photo or video).

2. Original Packaging: Return products in their untouched packaging with seals intact.

3. Allergic Reactions: Refunds in these cases are limited to the cost of one product unit. We recommend reviewing our ingredient list before purchasing. A certified medical document is mandatory for such returns. [refer Money Back Guarantee]

4. Return Costs: Customers bear all costs for return shipping, taxes, and duties.

5. Product Condition: Returns should be in good condition. Damaged products upon arrival won't be eligible for refunds.

6. Lost Parcels: MotoGene isn't accountable for lost return parcels. Refunds won't be granted in these situations.

7. Exchanges: Incorrect or faulty products can be swapped for replacements after the original is returned.

8. Refund Method: Refunds are typically processed via the original payment mode (e.g., Credit Card, Bank Transfer) or, upon request, issued as a voucher.

9. Points: Points earned from a purchase will be deducted if a product is returned. For returns involving incorrect or faulty products, vouchers or points will be reinstated. Allergic reaction-based returns won't lead to voucher or point refunds.

10. Processing Time: Refunds are typically processed within 14 business days upon receipt, subject to our verification. MotoGene reserves the right to grant returns and refunds at our discretion. We might amend or end this policy without prior notification.

11. Purchase Source: Only items purchased from MotoGene's official store or authorized dealers qualify for returns. For purchases made through dealers, please seek refunds directly from the original point of sale.

Below is a list of our authorized dealers:

Retail Store:

MotoGene Ipoh

Facebook: 

  1. MotoGene NMN- 中文版
  2. MotoGene Vision 护眼专家
  3. MotoGene Malaysia
  4. MotoGene BetVision

Shopee:

Viimen TV Mall

MotoGene Official

Lazada:

MotoGene Official 

MotoGene reserves the right to grant returns and refunds at our discretion. We might amend or end this policy without prior notification.

RETURN POLICY